Privacy policy

Privacy Policy

At Convenient Cash, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our stores, use our website, or engage in buying, selling, or buyback transactions with us.

1. Information We Collect

To provide our services and comply with statutory legal regulations (such as anti-money laundering laws and secondhand dealer regulations), we collect several types of information:

  • Identity data: full name, date of birth, gender and photograph.
  • Contact data: current residential address, email address and phone number.
  • Government verification: driver's licence, passport, national identity card or utility bills (used strictly for identity verification during buy, sell and buyback transactions).
  • Transaction data: details about the items you sell to us, buy from us, or enter into a buyback agreement for — including serial numbers, item descriptions, transaction history, agreement terms and payout methods.
  • Financial data: bank account details or card information if we are transferring funds to you or processing a payment.
  • Security data: CCTV footage captured when you visit our physical stores for security, training and fraud prevention.

2. How We Use Your Information

We use the information we collect for the following essential purposes:

  • Processing transactions & buybacks: to finalise your buys, sells, trade-ins, or to manage and track your buyback agreements (including sending reminders about expiry dates if applicable).
  • Identity & legal compliance: to verify who you are, fulfil our statutory obligations as a secondhand dealer, and assist law enforcement in preventing the trade of stolen goods.
  • Customer support: to respond to your inquiries, manage your account, or resolve transaction issues.
  • Security & loss prevention: to protect our stores, staff and customers from fraud, theft and other illegal activities.
  • Marketing (with consent): if you opt in, we may send you updates on special deals, promotions or new inventory. You can opt out at any time.

3. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following strictly controlled circumstances:

  • Law enforcement and authorities: we work closely with local police and regulatory bodies. If required by law, or if we suspect fraudulent activity or stolen property, we will share transaction, buyback and identity data with law enforcement.
  • Service providers: we may share data with trusted third-party vendors who provide IT support, payment processing, or database management for our stores.
  • Business transfers: if Convenient Cash undergoes a merger, acquisition or sale of assets, customer information may be transferred as a business asset.

4. Data Security and Retention

We take data security seriously. Your digital information is stored on secure servers, and any physical copies of IDs or documents are kept in restricted-access areas.

  • Retention period: we only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements. By law, secondhand dealer records and buyback agreements must be kept for a specific minimum period.

5. Your Privacy Rights

Depending on your jurisdiction, you have specific rights regarding your personal data, including:

  • Access: the right to request a copy of the personal data we hold about you.
  • Correction: the right to ask us to correct inaccurate or incomplete data.
  • Deletion: the right to request that we erase your data (subject to legal restrictions where we are required by law to retain transaction history).
  • Withdraw consent: the right to opt out of marketing communications.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the new policy on our website or via in-store notices.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our team at:

Email: contact@convenientcash.co.uk
Mailing address: Convenient Cash, 34-35 Commercial Road, Swindon SN1 5NS

Published June 2026